Before manual approval
A bKash request remains pending until reviewed. Incorrect amounts or transaction IDs, duplicate requests, and unverifiable submissions may be rejected without activating access. Rejection releases any reserved coupon use. Contact support if money was sent but the request was rejected.
Canceling subscriptions
Where Lemon Squeezy recurring billing is available, you may cancel through its portal before renewal. Access normally continues to the end of the paid period. Manual bKash memberships do not renew automatically and do not require cancellation.
Refund requests
Contact support@automagine.app within 14 days if you paid more than once, paid an incorrect quoted amount, were charged after confirmed cancellation, or could not use paid features because of a verified Automagine fault. Include your email, payment date, amount, and order number or bKash transaction ID. Never send card numbers, PINs, one-time codes, API keys, or passwords.
Discounts, credit, and exclusions
An approved refund is based on the amount actually paid after discounts. Coupons and plan-switch or renewal credit are not separately redeemable for cash. Refunded membership time, credit, and coupon redemption may be reversed. Refunds are not guaranteed for change of mind, unused time, incorrect submissions, third-party outages, marketplace decisions, or failure to cancel recurring billing, except where law requires otherwise.
How refunds are sent
Lemon Squeezy purchases follow its refund process. Approved manual bKash refunds are coordinated by Automagine support and may require ownership verification. Nothing removes non-waivable consumer rights.